Frequently Asked Questions

Are your ingredients natural and safe?
Ingredients and formulas vary by brand and product. Review the product label, ingredient list, directions, warnings, and allergen information before use—especially if you have allergies, sensitivities, take medication, or have a medical condition. Consult a qualified healthcare professional when appropriate.
How long until I receive my package?
Order processing typically takes 1–3 business days, excluding weekends and U.S. federal holidays. After shipment, standard orders generally arrive within approximately 3–4 business days. These are estimates and delays may occur during holidays, peak periods, severe weather, or carrier disruptions.
Where do you currently ship?
We currently ship exclusively to eligible addresses within the United States. International shipping is not available at this time. Product or destination restrictions, when applicable, will be shown during checkout.
How much does shipping cost?
Standard shipping is $5 for qualifying orders below $25. Qualifying orders of $25 or more receive free standard shipping. The final applicable shipping charge is displayed during checkout.
Can I track my order?
Yes. When tracking becomes available, we will email a shipping confirmation and tracking link to the address used at checkout. Carrier updates may take additional time after a shipping label is created.
Can I change or cancel my order?
Contact us immediately at contact@vitanovastoreofficial.com. We will make a reasonable effort to help, but changes or cancellations cannot be guaranteed once an order enters processing, fulfillment, or shipment. Orders already shipped cannot be canceled.
What if my order arrives damaged or incorrect?
Email contact@vitanovastoreofficial.com within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the item, package, shipping label, seal, and damage when applicable. Keep the product and packaging until we review your request.
What payment methods do you accept?
Available payment methods are displayed securely during checkout and may vary by order or device. Please confirm that your billing and contact information are accurate before completing your purchase.
What is your return and refund policy?
Eligible products may be returned within 30 days, subject to the conditions and exclusions in our Return & Refund Policy. Contact us and receive authorization before sending any item back.
What if I need help with my order?
Email us at contact@vitanovastoreofficial.com or use our contact form. Include your full name, order number, and the email address used at checkout so we can assist you faster. We aim to respond within one business day.