Shipping policy

Shipping Policy

Last updated: August 26, 2026

This Shipping Policy explains how orders placed through VITANOVA STORE LLC are processed, shipped, and delivered.

Shipping Destinations

VITANOVA STORE LLC currently ships exclusively to eligible addresses within the United States.

We do not currently offer international shipping. Certain products may be unavailable for delivery to particular states, territories, or locations because of carrier limitations, manufacturer restrictions, or applicable laws.

Available shipping options and any destination restrictions will be displayed during checkout.

Shipping Rates

Our current shipping rates are:

  • Standard Shipping: $8 for qualifying orders below $25.

  • Free Standard Shipping for qualifying orders of $25 or more.

Free-shipping eligibility is determined by the merchandise subtotal calculated during checkout. Discounts, returns, cancellations, taxes, and other adjustments may affect whether an order qualifies.

The shipping charge displayed during checkout is the final applicable shipping charge for that order unless an obvious technical or calculation error occurs.

Order Processing

Orders are processed on business days, excluding weekends and United States federal holidays.

After placing an order, customers will receive an order-confirmation email. This confirmation acknowledges that we received the order but does not necessarily mean it has entered fulfillment or been shipped.

Orders may require additional processing time during:

  • Holidays and promotional periods.

  • Periods of unusually high order volume.

  • Product or inventory verification.

  • Payment or fraud-prevention reviews.

  • Severe weather or carrier disruptions.

  • Circumstances outside our reasonable control.

If a material delay or inventory issue affects an order, we will make reasonable efforts to notify the customer using the contact information provided during checkout.

Estimated Delivery Time

Standard orders are generally expected to arrive within approximately 3–4 business days after shipment.

Delivery times are estimates and not guarantees. The actual delivery date may vary depending on:

  • The destination.

  • Carrier operations.

  • Weather conditions.

  • Holidays or peak shipping periods.

  • Address problems.

  • Product availability.

  • Transportation disruptions.

  • Events outside our reasonable control.

Business days do not include Saturdays, Sundays, or United States federal holidays.

Order Tracking

When tracking information is available, a shipping-confirmation email will be sent to the email address provided during checkout.

Tracking information may require additional time to update after a shipping label is created. A “label created” status does not necessarily mean the carrier has already received or scanned the package.

Customers are responsible for monitoring available tracking information and ensuring that someone can safely receive the package when necessary.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

  • Full name.

  • Street address.

  • Apartment, suite, or unit number.

  • City, state, and ZIP code.

  • Email address.

  • Telephone number when requested.

Please review your shipping information carefully before completing checkout.

If you discover an error, contact us immediately at contact@vitanovastoreofficial.com

. We will make a reasonable effort to update the address, but changes cannot be guaranteed after an order enters processing, fulfillment, or shipment.

VITANOVA STORE LLC is not responsible for delays, failed deliveries, or losses caused by incomplete or incorrect information provided by the customer.

Address Changes and Order Modifications

Shipping addresses cannot be changed after an order has been delivered.

Once a package has been transferred to the carrier, we might be unable to redirect or modify its destination. The customer may need to contact the carrier directly, and any carrier-authorized change may be subject to additional charges.

Submitting a request does not guarantee that an order or address can be modified.

Undeliverable, Refused, and Returned Packages

A package may be returned to the sender because of:

  • An incomplete or incorrect address.

  • An invalid apartment or unit number.

  • Failed delivery attempts.

  • Refusal by the recipient.

  • Failure to collect or retrieve the package.

  • Carrier or location restrictions.

If a package is returned, contact us to determine the available options.

Additional shipping charges may apply if the customer requests reshipment after providing an incorrect or incomplete address. Any approved refund may exclude original shipping charges and return-to-sender costs, except when the delivery failure resulted from an error by VITANOVA STORE LLC or the carrier.

Split Shipments

Products within the same order may occasionally be shipped separately because of availability, packaging, fulfillment, or carrier requirements.

If an order is divided into multiple shipments, the customer may receive separate shipping-confirmation emails and tracking numbers. A split shipment does not necessarily result in an additional shipping charge beyond the amount shown during checkout.

Shipping Delays

Carrier delays may occur after an order leaves our control. A delayed tracking update does not automatically mean that a package is lost.

If tracking has not updated for an unusual period or the estimated delivery window has passed, contact us at contact@vitanovastoreofficial.com with your order number.

We will review the available tracking information and, when appropriate, contact the carrier or provide instructions for submitting a delivery investigation.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Confirm that the shipping address on the order is correct.

  2. Check around the delivery location, including entrances, porches, mailrooms, reception areas, parcel lockers, and other secure locations.

  3. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.

  4. Allow until the end of the next business day, as carriers may occasionally mark a package as delivered shortly before completing delivery.

  5. Contact the carrier using the tracking number.

  6. Contact us at contact@vitanovastoreofficial.com if the package remains missing.

We will make a reasonable effort to assist with the carrier investigation. Resolution will depend on the tracking information, carrier findings, delivery circumstances, and applicable law.

Lost Packages

A package is not considered lost solely because tracking is temporarily delayed.

When a carrier confirms that a package was lost in transit, VITANOVA STORE LLC will review the order and determine the appropriate resolution, which may include reshipment, replacement, store credit, or a refund, depending on product availability and the circumstances.

Customers may be required to provide additional information or cooperate with a carrier investigation.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, missing, or compromised, contact us at contact@vitanovastoreofficial.com within 7 days of delivery.

Include:

  • Your full name.

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the shipping package, shipping label, seal, and damage when applicable.

Do not discard the product or packaging until we have reviewed the request.

Damaged, defective, incorrect, and missing-item claims are also governed by our Return and Refund Policy.

Shipping Restrictions

We reserve the right to decline or cancel an order that cannot legally or safely be shipped to its destination.

Certain supplements, personal-care products, oils, aerosols, regulated goods, or other items may be subject to carrier or geographic restrictions. When possible, applicable restrictions will be displayed during checkout.

If we cancel an order because it cannot be shipped, any payment collected for the canceled items will be refunded to the original payment method.

Customer Support

For shipping questions, contact:

VITANOVA STORE LLC
Email: contact@vitanovastoreofficial.com
Phone: +1 (219) 289-3334
Website: https://vitanovastoreofficial.com

Include your order number in all shipping-related communications.